Campus Connect | Talk to Real Students at New-Gen Colleges

1. Introduction

Campus Connect ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

Name and email address (when you create an account)
Phone number (optional, for booking confirmations)
Payment information (processed securely via Razorpay)
College/educational interests (to match you with mentors)

Automatically Collected Information

Device information (browser type, operating system)
IP address and location data
Usage data (pages visited, time spent on platform)
Cookies and similar tracking technologies

3. How We Use Your Information

To create and manage your account
To process bookings and payments
To connect you with appropriate mentors
To send booking confirmations and reminders
To improve our platform and user experience
To respond to your inquiries and support requests
To send promotional communications (with your consent)
To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

Mentors: Basic information needed for sessions (name, email for meeting invites)
Payment Processors: Razorpay for secure payment processing
Service Providers: Third parties who help us operate our platform (hosting, analytics)
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Objection: Object to processing of your data for certain purposes
Data Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at nityaprofessional6402@gmail.com

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect some functionality of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13, we will delete it promptly.

10. Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes described in this policy. Account data is retained until you request deletion. Transaction records may be retained longer for legal and accounting purposes.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. We encourage you to review this policy regularly.

12. Mentor Policies

Pricing

Initially, session prices for new mentors are set by the platform to ensure consistency and fairness. Once a mentor has successfully completed at least two sessions, they will have the ability to set their own pricing for future sessions.

Payment Terms

Mentor earnings will be credited to their registered bank account within 3-4 business days after session completion. A small platform fee is deducted from each transaction to cover operational costs and payment processing. The exact fee percentage is communicated to mentors during onboarding.

13. User Policies

Refund Policy

Campus Connect maintains a no refund policy for booked sessions. Once a session is confirmed and payment is processed, refunds will not be issued under normal circumstances.

However, we may consider refunds in the following exceptional cases:

Technical errors from our platform that prevent the session from taking place
Mentor no-show without prior notice or rescheduling
Other exceptional circumstances reviewed on a case-by-case basis

Rescheduling Policy

If you need to reschedule a booked session, please notify us at least 10 hours before the scheduled session time. To request a reschedule, contact us at contact@campus-connect.co.in with your booking details. Rescheduling requests made less than 10 hours before the session may not be accommodated, and the session will be considered completed.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@campus-connect.co.in
Website: https://campus-connect.co.in